Our Golisimo Responsible Gaming

Our Commitment to Safer Play

We at Golisimo operate under a master licence from the Anjouan Gaming Authority (licence No. ALSI-202411077-FI2), and part of holding that licence responsibly means building safer-gambling tools directly into our platform rather than treating them as an afterthought. Our Golisimo team has designed account controls that let you shape your own experience, set your own pace, and step away whenever you need to.

Gambling should always be a form of leisure, not a way to solve financial problems or escape stress. Our platform is built for adults who can treat play as entertainment with a built-in cost, never as an income source. If you find yourself chasing losses, borrowing money to play, or feeling anxious between sessions, we encourage you to use the tools below or reach out to our support team right away.

Tools We Offer at Golisimo Casino

Here at Golisimo, we provide a range of account settings designed to help you stay in control. These tools are available free of charge to every registered player, and our support agents are ready to help you activate any of them at any time. Getting started with these controls is easy with a quick Golisimo login.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - cap the amount you are willing to lose over a chosen period.
• Wager limits - restrict the total amount you can stake across a given timeframe.
• Session reminders - receive alerts about how long you have been playing.
• Time-out - pause your account for a short period, from 24 hours up to several weeks.
• Self-exclusion - close your account for a longer period or permanently.
• Reality checks - periodic pop-ups showing your activity so you always know where you stand.

Our Golisimo platform applies these limits proactively: once a limit is set, it cannot be raised instantly. Any request to increase a deposit, loss or wager limit is held for a cooling-off period before it takes effect, while requests to lower limits are applied immediately. We built it this way on purpose, so that a moment of impulse can never undo a safeguard you put in place for yourself.

Self-Exclusion at Golisimo

If you decide that a break from gambling is what you need, we at Golisimo Casino make self-exclusion straightforward. You can request exclusion for a fixed term or indefinitely, and during that period we will not send you marketing emails, bonus offers or promotional notifications of any kind. Reopening a self-excluded account before the agreed period ends is not possible, and our Golisimo support team will not attempt to persuade you otherwise - the decision is entirely yours to make and ours to respect.

Closing an account with a positive balance or pending withdrawal requests voids those funds, so we always recommend withdrawing any available balance before requesting exclusion or closure. Our team can walk you through this process step by step if you are unsure how it works.

Recognising the Warning Signs

Problem gambling can develop gradually, and it does not always look the same for every person. We at Golisimo want you to be aware of some common signs that play may have become unhealthy:

• Spending more time or money gambling than you originally planned.
• Gambling to escape worry, sadness or other difficult emotions.
• Lying to family or friends about how much time or money you spend on gambling.
• Borrowing money, selling possessions or missing bill payments to fund gambling.
• Feeling restless or irritable when trying to cut down or stop.
• Neglecting work, studies, relationships or personal responsibilities because of gambling.
• Chasing losses with the hope of winning them back quickly.

If any of these sound familiar, we encourage you to pause and use one of our account controls, or speak with an independent organisation that specialises in gambling support. Recognising these patterns early is often the most important step toward getting things back on track.

Protecting Younger and Vulnerable Players

Golisimo is strictly for adults, and we verify age and identity as part of our standard account checks. We do not knowingly allow anyone under the legal gambling age in their jurisdiction to register or play on our site. We also ask parents and guardians to take their own precautions, such as:

• Installing filtering or parental control software on shared devices.
• Keeping payment details private and not stored in browsers accessible to minors.
• Talking openly with younger family members about the risks associated with gambling.

Our Golisimo Casino verification process - which may include certified ID, proof of residence and payment ownership documents - also serves as a safeguard against underage or fraudulent access to accounts.

Independent Support Organisations

While we at Golisimo offer in-house tools, we also believe in pointing players toward independent, specialised organisations that provide confidential advice and support. These organisations are not affiliated with our casino and can offer an outside perspective:

We also recommend independent self-assessment tests, which can help you reflect honestly on your own gambling habits in just a few minutes. If the results concern you, please consider reaching out to one of the organisations above or to our own support team for guidance on next steps.

How We Support You at Golisimo

Our Golisimo support team is trained to handle responsible gaming requests with care and without judgement. Whether you want to set a limit, request a time-out, or ask questions about self-exclusion, you can reach us through the following channels:

• Live Chat: available 24/7 directly on the site
• Email: [email protected]
• Help Centre: FAQ and guided articles on account controls

We at Golisimo Casino also monitor account activity for patterns that may indicate harmful play, such as rapidly increasing deposits, frequent failed attempts to deposit more than intended, or unusually long sessions. Where we notice such patterns, our team may reach out proactively to check in and offer relevant tools, simply to make sure your experience stays positive. We also encourage players to review the terms of any Golisimo bonus they claim, so that promotions are always enjoyed responsibly.