Golisimo Privacy Policy

At Golisimo, we respect your privacy and are committed to protecting your personal data. This Golisimo Privacy Policy explains what information we collect when you visit golisimo.com, why we collect it, and how we use, store and protect it. By creating an account or browsing our site, you agree to the practices described below.

Who We Are

Golisimo Casino is operated by Stellar Ltd., registered in Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros, part of the Casolinia Group network, and licensed under the Anjouan Gaming Authority, master licence No. ALSI-202411077-FI2. Whenever this policy refers to "we", "us" or "our", it means Stellar Ltd. acting as the data controller for Golisimo. If you have questions about how we handle your data, you can reach our support team at [email protected].

Information We Collect

We collect several categories of information in order to provide our services, verify your identity, process payments, and keep our platform secure. Our Golisimo registration form, deposit forms, and account settings all generate data that we store securely.

• We collect your registration details, including name, date of birth, address, email, phone number and chosen currency.
• We collect identity and verification documents, such as certified ID, proof of residence, proof of ownership of payment methods, and bank or card statements, when required for KYC checks.
• We record your transaction history, including deposits, withdrawals, bonus activity and wagering patterns across the methods you use.
• We log technical data such as IP address, device type, browser, operating system and session information.
• We track your gaming activity, including games played, bets placed, sportsbook wagers and time spent on our site, to improve our services and detect irregular behaviour.
• We store your communications with our support team, including live chat transcripts and emails sent to [email protected].

How We Collect Your Data

We gather information directly when you register, deposit, withdraw, or contact our support team. We also collect data automatically through cookies and similar tracking technologies, and sometimes we receive information from third parties, such as payment providers, identity verification services, and game providers, to confirm your identity or process transactions.

Why We Use Your Information

Here at Golisimo, we use your personal data for clearly defined purposes connected to running a safe, compliant and enjoyable gaming platform.

• We use your data to create and manage your account, verify your age and identity, and confirm you are not located in a restricted jurisdiction.
• We process your payment information to handle deposits and withdrawals across methods such as PlayID, Interac, Visa, Mastercard, bank transfer, Revolut, MiFinity and supported cryptocurrencies.
• We use your activity data to calculate your VIP level, apply correct withdrawal limits, and determine eligibility for bonuses such as the welcome package, reload bonuses, and cashback offers.
• We analyse gaming and betting patterns to prevent fraud, detect duplicate accounts, and comply with responsible gambling obligations.
• We send you service messages, promotional offers, and updates about our sportsbook and casino games, where you have not opted out.
• We retain records as required by our licence and applicable anti-money-laundering regulations.

Legal Basis for Processing

We process your data based on the performance of our contract with you, our legitimate interests in operating and securing our platform, your consent where required for marketing, and our legal obligations under gaming and financial regulations applicable to Golisimo.

Cookies and Tracking Technologies

We use cookies to improve your experience on our site, remember your language and currency preferences, and understand how visitors interact with our games and promotions. Our Golisimo Casino cookies also help us detect fraudulent activity and measure the performance of our marketing campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in order to operate our services effectively.

• We share data with payment processors and banks to complete deposits and withdrawals.
• We share information with identity verification providers to confirm your documents and prevent fraud.
• We share relevant data with game and live dealer providers, including Pragmatic Play, NetEnt, Evolution-affiliated studios and other partners, strictly as needed to deliver games.
• We may disclose information to regulators, law enforcement, or auditors when required by the Anjouan Gaming Authority or applicable law.
• We share data within the Casolinia Group network for internal compliance, security and fraud-prevention purposes.

International Data Transfers

Because we serve players across markets including the United Kingdom, Germany, Austria, Switzerland, Spain, Italy, Canada, Australia and others, your data may be transferred and processed outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure it remains protected in line with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, tax and regulatory obligations. Verification documents, transaction records and communication logs are kept in accordance with the retention periods required under our licence. If your account becomes inactive for 180 days, we may apply an administration fee as described in our terms, but we continue to retain your data securely during this period.

Your Rights

You have rights over the personal data we hold about you, and we are committed to helping you exercise them.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You can withdraw consent at any time where processing is based on consent.
• You can contact our support team at [email protected] to submit any of these requests, and we will respond within a reasonable timeframe.

Account Security and Verification

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or misuse. As part of our security checks, we may require you to submit certified ID, proof of residence, or proof of ownership of your payment methods. Documents must be supplied within 30 days of our request; otherwise, payments may be withheld and your account suspended. We may also verify your identity through phone calls or face verification where necessary. Our terms require one account per person, household, address, phone number, email and IP address. Where we identify duplicate accounts, we close them, void related actions, cancel promotions, and forfeit any winnings, in line with our responsible operating practices.

Children's Privacy

Our services are intended only for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we will delete any such data if we become aware of it.

Restricted Jurisdictions

We do not permit account registration or deposits from residents of restricted countries, including the United Kingdom, United States, Russia, and several others listed in our terms. We confirm your eligibility through the data you provide and through technical checks, and we reserve the right to request additional documentation to verify your location.

Changes to This Policy

We may update this Golisimo Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our site after changes take effect means you accept the revised policy.

Contact Us

If you have questions about how we collect, use or protect your data, or if you wish to exercise any of your privacy rights, please contact our support team at [email protected]. Our live chat is also available 24/7 for general enquiries about your account and our services.